Account
How do I create an account?
You can create a new account by clicking here. New customer accounts let you log in using a one-time six-digit verification code sent by email. A password is not required.
Do I need to create an account to shop at ekö + co.?
Setting up an account is optional. Benefits include a pre-filled address for returning customers, access to purchase history, wish lists when enabled, and shipment status.
Is my personal information kept private?
Yes. We keep your information private and secure. Please see our Privacy Policy for details.
Shipping
Are your items ready to ship?
Yes. All items showing in stock are ready to ship. We warehouse our products and do not use a dropshipping business model.
Do you offer free shipping?
Yes. We offer free shipping in Canada and the United States on qualifying orders of $125 CAD or more.
What are my shipping options?
We use expedited services that include tracking. Available options and rates are shown at checkout.
How fast will you ship?
We do our best to ship the same or next business day.
Do you ship internationally?
Yes. International rates vary by destination and order size. Please contact us with your address and the items you are interested in if a rate is not available at checkout.
Will I be charged duties?
Orders ship from Ontario, Canada. Canadian orders are not charged import duties. Customers outside Canada are responsible for checking their country’s import rules and any applicable duties or taxes.
Orders
How do I track my order?
When your order ships, you will receive an email with tracking information. If you do not see it, please check your spam folder.
How can I cancel my order?
If your order has not been dispatched, please contact us as soon as possible and we will try to cancel it. We process orders quickly, so cancellation is not guaranteed after an order is placed.
If it has already shipped, you may refuse the package or return it after delivery in accordance with our return policy.
Can I change my order after it was placed?
If you have not received a shipping confirmation yet, contact us immediately and we will do our best to hold, change, or cancel the order.
My order hasn’t arrived yet. What should I do?
We normally dispatch orders within one to two business days. Delivery commonly takes one to five business days after dispatch, depending on location. Check your tracking first; if it stops updating or there is another issue, please contact us.
When will I receive my order?
Ontario and Quebec deliveries generally take about two business days after dispatch. Other Canadian and U.S. destinations generally take three to six business days.
Returns
Can I return my order?
Yes. You have 30 days to return eligible items. Please read our Return Policy for complete details.
Are returns free?
Return shipping is normally paid by the customer. ekö + co. covers return shipping when an item arrives damaged or the wrong item was sent.
Will my original shipping cost be refunded?
Original shipping is refunded only when the wrong item was sent or the item arrived damaged.
Unable to find the answer you were looking for? Contact Support.